‘Your service is far from Capital!’
PUBLISHED: 10:31 06 February 2008 | UPDATED: 21:03 26 October 2009
A COMMUTER has told of his outrage after a rail operator refused to pay compensation after a nightmare train journey. WGC resident Andrew Clark took two-and-a-half hours to get home from Moorgate in London – a journey that normally takes between 35 and 40
A COMMUTER has told of his outrage after a rail operator refused to pay compensation after a nightmare train journey.
WGC resident Andrew Clark took two-and-a-half hours to get home from Moorgate in London - a journey that normally takes between 35 and 40 minutes.
As previously reported in the WHT, commuters faced major disruptions to services on January 9 due to a power failure on the East Coast Main Line.
Overhead power lines had come down on the line at Finsbury Park at around 4.30pm - just before evening rush hour.
The father-of-two boarded the 5.25pm train at Moorgate station to King's Cross and was told he would have to get the Tube to Finsbury Park.
Once there he watched trains come and go as they were too packed to get on.
Eventually he squeezed onto one.
He said: "My journey home that night took nearly two-and-a-half hours, a time that First Capital Connect does not believe constitutes a delay.
"Two trains had come into Finsbury Park but they were too full and I couldn't get on them."
Mr Clark, of Bakers Grove, added: "There were many other travellers bound for WGC and Hatfield stuck with me at Finsbury Park.
"So it would not surprise me if this was a more widespread problem, and one that this company should not be allowed to get away with.
"It is appaling."
Ironically, Mr Clark was given £6 compensation for his journey the following day, as engineers were still working on the line.
On that day he had to travel by train to Hatfield, get a bus to St Albans and then another train to King's Cross.
A spokeswoman from First Capital Connect said: "We are very sorry that Mr Clark's request for compensation was mishandled and we have taken steps to ensure it won't happen again."
She added a letter apologising for the error along with £6 compensation covering the delay had been sent to Mr Clark.
The company had also added a £5 rail travel voucher as a gesture of goodwill.
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