Fuming Welwyn Garden City residents demand refund over missed bins

Councillor Malcolm Cowan and resident John Fogarty. Picture: Supplied.

Councillor Malcolm Cowan and resident John Fogarty. Picture: Supplied.


Welwyn Garden City residents are demanding a refund after Serco failed to collect their bins 34 times in fewer than 30 months.

Welwyn Hatfield Council has apologised after Serco failed to collect the rubbish from the 12 flats in Duncan Close.

Lib Dem councillor Malcolm Cowan has intervened deeming Serco’s “appalling record” of collections a “failure” of a bin emptying service.

The flat-dwellers also had to pay to get recycling bins supplied, unlike people who live in houses.

Mr Cowan said: “It’s adding insult to injury.

“Why the council makes it so hard by discriminating against flat-dwellers is beyond me.”

Mr Cowan told the Welwyn Hatfield Times that when he asks the council why they keep getting missed, he is told it is the first time.

He added: “They have no record of previous failures.

“I am totally disgusted.

“They can’t improve if they don’t know that they have failed in the past.”

Resident John Fogarty, 69, who organised for the flats to get recycling bins, finds he is regularly chasing the council,

He wants the council to refund residents for the four blue-lidded recycling bins they had to purchase for around £20 each.

He said: “We paid to get the bins and we pay for them to be emptied but the council does not carry out its side of the bargain.

“No one learns, no one supervises. It is a disgrace.

“I’m surprised that the council have not taken this problem by the scruff of the neck and dealt with it.”

A spokeswoman for the council said: “Unfortunately, the service provided to this block of twelve flats in Duncan Close hasn’t been to the standard we would have expected, and for this we apologise.

“We are working to improve this situation and recently there has been a change of crew providing the refuse collection to the block - which started and was completed on Tuesday, May 29.

“We hope that this change will provide a consistent service moving forward, and with the level of disruption highlighted to Serco management we would like to reassure those residents that this will be monitored by the council and Serco over the coming weeks.”

Last year residents of Warren Green, in Hatfield, lodged a formal complaint after their bins were also missed countless times.

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