Welwyn Garden City post office 'temporarily closed'

PUBLISHED: 15:59 11 September 2017 | UPDATED: 16:39 11 September 2017

The new post office is based at McColls in Howardsgate, Welwyn Garden City.

The new post office is based at McColls in Howardsgate, Welwyn Garden City.

Archant

Welwyn Garden City's new post office is currently closed due to "hardware issues" following its long-awaited opening on Friday.

The post office had only been operational for a matter of hours after it opened at 1pm on Friday.

On Saturday it was forced to close.

A Post Office spokesperson said: “The new Welwyn Garden City post office inside McColls Retail Group store opened as planned on Friday lunchtime and it has been well received by the community.

“Unfortunately some hardware issues with the equipment on Saturday morning has meant the temporary closure of the branch.

“Our engineers are working hard to resolve the situation as soon as possible.

“We expect the branch will re-open soon.

“We apologise for any inconvenience caused by the unplanned, temporary closure.”

Residents of Welwyn Garden City had waited nearly a year for the return of a post office to the town centre.

Handside borough councillor Helen Bromley told the Welwyn Hatfield Times: “So, having been told to return after an hour, I have just returned over two hours later.

“The man has been but was unable to correct the fault.

“Having had to queue twice, to be told that they cannot send my letter by special delivery, I am somewhat disappointed by our ‘new’ post office counter!

“Customer service could be improved by a notice at the door, or by the counters, explaining the situation, to save potential customers from queuing for no reason.

“I suppose I should be grateful that I hadn’t had to find a parking space too.”

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