Welwyn Garden City pensioner hurt as newsagents' shutters close

PUBLISHED: 17:12 10 December 2008 | UPDATED: 21:44 26 October 2009

Dilwen Brierley holding up a picture of her injured face

Dilwen Brierley holding up a picture of her injured face

A PENSIONER suffered bad injuries after she collided with a shop's metal shutter as it closed. Dilwen Brierley was at WH Smith in the Howard Centre, WGC, just before closing time. The 76-year-old sustained two black eyes and a bruise on her nose after he

A PENSIONER suffered bad injuries after she collided with a shop's metal shutter as it closed.

Dilwen Brierley was at WH Smith in the Howard Centre, WGC, just before closing time.

The 76-year-old sustained two black eyes and a bruise on her nose after her glasses thrust into her face upon impact.

She took herself to the QE2 Hospital to get examined after the incident last Sunday.

But this week, Dilwen, from WGC, still had not received a formal apology from the store.

The Digswell House, Monks Rise resident, told the WHT: "I have been in a distressed state all week.

"As far as I was aware, the entrance was clear.

"She [the shop assistant who was closing the shutters] didn't even check if anyone was going through.

"They shouldn't have been putting the shutters down when people are walking through."

Dilwen was also appalled at the way she was treated after the incident.

"I had to ask for a glass of water and I was told to sit on a bench outside of the shop," she said.

"The way I had been treated was appalling.

"I was very upset and in pain yet no one apologised.

"The shutter procedure should be reviewed and they [employees at the shop] should not be closing them until everyone has left the store."

No-one from WH Smith was available for comment.


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