Welwyn Garden City neighbours defend 'wonderful' carers following critical CQC report

PUBLISHED: 07:36 05 March 2016

Pam Prior, Kathleen Beswick, Peggy Morris

Pam Prior, Kathleen Beswick, Peggy Morris


Welwyn Garden City neighbours in sheltered housing have leapt to the defence of carers following a critical report.

A Care Quality Commission report into the care provider, Comfort Call Hatfield, resulted in an overall rating of ‘inadequate’.

Comfort Call Hatfield looks after people in Chilton Green and Woodside House, Welwyn Garden City, as well as others in Swan Field Court, Welwyn.

Partially paralysed Kathleen Beswick, 83, of Chilton Green, said: “They’re a wonderful lot of girls who look after me.

“I can’t fault them.”

Peggy Morris, 73, who has lived in Chilton Green for 13 years, said: “I haven’t got a carer, but I know lots of people who have and the carers are very good.”

Pan Prior, 73, of Chilton Green, added: “A very dear friend and neighbour of ours had carers for 12 months and the minute they walked through the door , his face would light up. I can’t fault them.”

Following the publication of the CQC report in February, the WHT contacted Comfort Call Hatfield for a response.

A spokesman for the care provider said “a programme of improvements had already been launched to bring services up to the required standard”.

CQC inspectors wrote the report based on an inspection in November.

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