Welwyn Garden City McDonald’s plays classical music in bid to deter antisocial behaviour

PUBLISHED: 16:09 22 March 2018 | UPDATED: 16:56 22 March 2018

McDonald's in Welwyn Garden City town centre. Picture Danny Loo

McDonald's in Welwyn Garden City town centre. Picture Danny Loo

©2018 Danny Loo Photography - all rights reserved

The branch of McDonald’s in Welwyn Garden City has banned certain people from its restaurant and is now playing classical music for a more calming effect.

Welwyn Garden City town centre has suffered with antisocial behaviour of late, prompting police to launch their Operation Brillo.

In January more than 90 youths had already been identified in Welwyn Garden City’s antisocial behaviour hotspots.

Young people are attracted to the McDonald’s premises and just outside due to the wifi, but the restaurant has now brought in new measures to help deter antisocial behaviour.

A police spokesman said: “The types of antisocial behaviour incidents which have been experienced around McDonald’s include rowdy behaviour and using offensive language.

“These incidents tend to happen in the late afternoon and early evening.”

A McDonald’s spokesman said: “The safety and security of our staff and customers is of the utmost importance to us.

“We are working very closely with the local council and police to play our part in preventing anti-social behaviour in our local community.

“We have taken a number of measures including switching off our in-restaurant wi-fi from 3pm, playing classical music from 5pm, improving the definition of our CCTV and activating our staff safe policy.

“In partnership with the police we have used banning orders on a small number of people preventing them from using the restaurant and will continue to ask anyone causing a disturbance to leave the premises.

“We are pleased that since introducing these extra security measures we have seen a decrease in anti-social behaviour in and around the restaurant.”

Operation Brillo has been on-going for several months and aims to tackle antisocial behaviour and disorderly behaviour at hotspots in Welwyn Garden City, including McDonald’s, Woodall Shops and Peartree.

As part of this officers have been conducting visible and covert patrols and a number of individuals have been stopped and searched.

The police spokesman added: “Working alongside Welwyn Hatfield Council, letters have been sent to parents of young people found to be involved and in some cases home visits have been carried out.

“We have also utilised Criminal Behaviour Orders (CBO), Community Protection Notices (CPN), Community Protection Notice Warning (CPNW) and Acceptable Behaviour Contracts (ABC) to encourage young people to change their behaviour.

“Officers are also working with partners to put diversionary measures in place, for example officers are currently working with the YMCA and are running an event with young people tonight.

“More information about this event will follow in the coming days.”

•MORE: 90 youths identified in WGC’s antisocial behaviour hotspots


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