Welwyn Garden City's Terry gains national recognition for chauffeuring
PUBLISHED: 09:21 03 December 2018 | UPDATED: 09:21 03 December 2018
Dedicated private hire driver Terry McCann, of Welwyn Garden City, has had his professionalism recognised at what has been described as the Oscars for those in the driving industry.
Terry is 63.
He’s survived cancer twice and overcome a knee operation, but nothing keeps him away from his passion - driving his favourite customers around.
The grandfather is a driver and driver manager for Herts Executive, based at Bridge Road East in the town.
Herts Executive had two good reasons to celebrate at the national Professional Driver QSi Awards after gaining bronze for Chauffeur Operator of the Year and silver for Professional Driver of the Year, which Terry took home.
Bal Notay, director at Herts Executive, said: “We are beyond delighted to have been recognised again in the Professional Driver magazine QSi Awards and we’re particularly proud of Terry.”
Terry is a former army officer and paramedic, who started out with Herts Executive as the company’s night manager.
Working night shifts, he would often be picking up tired passengers to take them home after long journeys.
He always felt that the highest compliment a passenger could give him was to fall asleep in the back of his car.
This meant they were relaxed and trusted him to get them home safely.
A spokesman for Herts Executive said: “This is how Terry approached his job, working from the point of greeting all the way through to drop off as a mission to gain the passenger’s trust and confidence.
“Over time, his approach evolved, doing things like meeting passengers in the terminal with an umbrella if it was raining, and offering passengers routes home via 24-hour shops in case they needed provisions.
“At the end of each journey, he would always make sure that passengers entered their homes safely before going on to the next transfer.”
It didn’t take long for Terry to build up a solid base of regular passengers with people asking for him by name when making bookings.
Fortunately for Herts Executive, Terry does not like the idea of retirement and says he would rather be doing what he loves - transporting passengers - than taking to his armchair.
With more sociable hours, Terry gets to spend plenty of time with his grandchildren, something he takes great pleasure in.
Bal added: “We’ve always placed service at the heart of our business’ growth strategy, and it is paying off.
“We take these award wins as encouragement to redouble our efforts in showing Hertfordshire, London and the whole of the UK what great service in private hire really means.”