‘Welham Green gas consumers may be missing out on compensation’

PUBLISHED: 12:14 31 January 2017 | UPDATED: 12:16 31 January 2017

National Grid staff worked to restore the supply in Welham Green in September.

National Grid staff worked to restore the supply in Welham Green in September.


A consumer rights campaigner is monitoring whether villagers whose gas supply was seriously disrupted last year get the compensation they are entitled to.

David Osborn, whose 92-year-old mother-in-law lives in Welham Green, has had several battles with energy suppliers in his home town, Bristol, and has a thorough knowledge of the system .

He helped his mother-in-law claim £140 from her energy company, for interruption to her gas supply in September last year, but fears many other villagers are unaware they are owed money for the disruption, which affected about 1,500 homes for several days.

David said: “It seems that those energy companies which didn’t forward the money to villagers may have pocketed the money for themselves,

which most people would think is outrageous.

“It made me see red when her energy company failed to pay this money.

“By law, gas companies are required to pay £30 compensation to each customer for every day they are cut off.

“If they don’t pay this within 20 working days of the gas supply being restored then they must pay a further £20 compensation.”

He has distributed notes through letter boxes in Welham Green to probe how many people received compensation,

David added: “A few people contacted me and I have since helped three of these folks get compensation from their energy companies.

“This mini-survey revealed that quite a number of energy companies were in default. Some good ones paid up quickly, but others didn’t.”

He continues to gather information, and plans to send a report to Ofgem, the official regulator, which can prosecute serious offenders.

David hopes villagers who lost gas supply in September will email him with their experiences of receiving compensation or not at david.osborn@trident.uk.com

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