Warning after elderly woman from Hertfordshire is victim of online scam

PUBLISHED: 17:17 14 April 2016 | UPDATED: 17:17 14 April 2016

Police have warned Hertfordshire residents after an elderly woman was a victim of an online scam

Police have warned Hertfordshire residents after an elderly woman was a victim of an online scam


Police are urging Welwyn, Hatfield and Potters Bar residents to be vigilant after an elderly woman was a victim of an online scam.

A woman in her 80s was scammed out of hundreds of pounds by fraudsters claiming to be from an internet provider.

The victim was contacted by someone claiming to be from Talk Talk, who stated that her computer was running slow but they could fix it by running some programmes.

The caller then convinced the victim to visit a website which downloaded software to her computer, allowing the offender to gain remote access.

He then said the victim would be entitled to compensation for her trouble and helped her to set up an internet banking account.

Almost £600 was then taken from the account using a money transfer service. A second attempt to withdraw cash was blocked.

Detective Constable Chris Payne said: “Unfortunately, these callers can be very convincing and victims often lose large sums of money as a result.

“I would like to stress that service providers do not make unsolicited phone calls and do not send unsolicited emails, requesting personal or financial information or offering to fix people’s computers.

“You should never reveal any personal or financial details in these circumstances. If you are suspicious of a call, hang up straight away and inform the police.

“I would also ask that people share this information with elderly friends, relatives and neighbours to help spread the word about how these fraudsters operate.”

Anyone who believes they may have been targeted by one of these scams should contact police on the non-emergency number 101.

Alternatively, you can report scams to action fraud at http://www.actionfraud.police.uk/report_fraud

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