Visitor blasts Welwyn Garden City entertainment complex

A VISITOR to Times Territory has blasted a popular leisure attraction for rudely rejecting a refund request – for less than �5.

Amy Dennis, from Leicestershire, visited the Rollercity skating rink at Campus West in WGC on November 22.

Mrs Dennis booked four tickets at a cost of �4.50 each – including one for her husband.

But after booking the tickets, Mrs Dennis remembered her husband was under doctor’s orders not to attempt physical activities, after suffering a heart attack in August.

She called Campus West back to cancel one of the tickets, but was told by a member of staff that there are no refunds.

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Mrs Dennis, 35, was furious with the manner in which her request was dealt with by the staff member.

“I would have preferred talking to a call centre in India,” she said. “He just kept saying ‘we don’t give refunds madam’ and really dug his heels in. We’re talking about a trifling amount of money.

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“I’m quite a reasonable person, and if he’d been a bit more sympathetic and a little bit more personable, I’d have dropped it. It’s only a fiver after all.

“It’s a shame because I had a nice time, but because of what happened, I won’t ever be going there again.”

A spokeswoman for Welwyn Hatfield Council, which owns Campus West, said: “Following Mrs Dennis’ request for a refund for an unused Rollercity ticket, she was politely informed that Rollercity has a no refunds policy.

“During the discussion a member of staff referred to the complainant as ‘Madam’, to which she objected, as well as the attitude and tone of voice in which he’d spoken to her.

“We have registered Mrs Dennis’ complaint, which will be dealt with internally. She has since received sincere apologies for the incident and for any offence caused.”

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