Train station malfunctions leave commuters reeling

PUBLISHED: 10:11 01 September 2016

Welwyn Garden City train station

Welwyn Garden City train station

Archant

Train users were left frustrated after several Welwyn Garden City station services were out of service for nearly a week.

All the monitors, card readers, and three of the four ticket machines were unavailable between Thursday last week and yesterday. During that period staff could only sell tickets with cash.

The inconvenience, caused by a technical error, resulted in some commuters missing their trains, one of which was Welwyn Garden City resident Chloe Winters.

She said: “I am absolutely furious that I’m paying £400 a month to be late for work, and don’t even get me started on Great Northern trains and their inability to run on time.”

It comes after travel chaos on the Great Northern route earlier this month, and ahead of strikes by station staff scheduled for next Wednesday.

Roger Perkins of Great Northern said: “We’re very sorry for the problems our passengers have experienced at the station.

“One of the components in the secure internet connection broke and it took time to diagnose and repair. Our staff did everything they could to help passengers.”

The station’s systems are now working.


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