Train firm First Capital Connect finishes bottom on customer satisfaction poll
.... - Credit: Archant
TRAIN operator First Capital Connect, which runs services in Welwyn Hatfield and Potters Bar, has finished bottom in a survey on passenger satisfaction.
First Capital Connect - Credit: Archant
The operator gained a score of 40 per cent customer satisfaction according to the poll run by consumer watchdog Which?.
The four least popular companies overall were First Capital Connect, Greater Anglia, First Great Western and South Eastern.
According to Which? all four “offer services that don’t feel like value for money for their customers, particularly commuters”.
One First Capital Connect customer told Which?: “The price has increased and the trains get more and more crowded.
You may also want to watch:
“I never see any improvements for the extra money I’m paying.”
The top-rated firm was Virgin, which got 67 per cent satisfaction.
Most Read
- 1 Body found in search for missing woman as two men charged with murder
- 2 Tributes paid to Arsenal fan who died of COVID-19 'caught at Euros final'
- 3 8 countries added to UK green travel list
- 4 New ITV teen drama Tell Me Everything being filmed in Welwyn Garden City
- 5 Campus West car park planning application submitted
- 6 Lack of confidence in Welwyn Hatfield council following housing safety scandal
- 7 'Welwyn will no longer have the right to call itself a garden city' - warning over development plans for Broadwater Road
- 8 The latest court results for Welwyn Hatfield and Potters Bar
- 9 Spotting the signs: a personal insight into suicide
- 10 Hollywood heads to Hertfordshire with £700m Sunset Studios film and TV development plans announced
Which? executive director Richard Lloyd said: “With 1.5 billion train journeys made every year and eight of the 17 UK rail franchises up for grabs in the next two years, customer service should be top of the agenda for every train operating company.
“It is good to see some are performing well on service, but passengers clearly feel others need to do better.”
He added: “Passengers tell us they are fed up with trains that are delayed, overcrowded and dirty.
“This is especially disappointing as many commuters can’t shop around or change the company they travel with.
“Train companies need to play fair with their customers, especially when they are being asked to pay more for their journeys.”
