Rail ticket offices to lose staff at Hatfield and Welwyn Garden City
- Credit: Archant
Ticket offices at Hatfield and Welwyn Garden City stations will be staffed in peak hours only in future if a shake-up by the train operator is approved.
Govia, which operates both stations and trains linking them to Cambridge and London, is redeploying staff at stations throughout its network, in a move it claims will be good for travellers.
Although ticket offices at both Hatfield and Welwyn Garden City are well used in peak hours, the company says staff would be more useful elsewhere on the station, such as on platforms, where they can help issue tickets with hand-held devices.
If the shake-up is approved by a consultation involving passenger bodies, trade unions and the Government, Potters Bar will also lose peak hour ticket office cover, but other stations in the area will be unaffected,
A Govia spokesman said: “We want to modernise the way we operate approximately 80 of our busier stations across Great Northern, Southern and Thameslink for the benefit of passengers, many of whom now buy their tickets online, or use Oyster, contactless and smartcards.
You may also want to watch:
“Where sales from ticket offices are low, we want to bring staff out from behind the windows and on to the concourse to work where they’re needed most, as Station Hosts, providing assistance and helping sell tickets from ticket machines and their own handheld devices.
“All the affected stations will be staffed for longer as a result – at all but two they would be staffed from the very first train of the day to the very last, seven days a week.
- 1 Stay vigilant say police after man allegedly seen trying car door handles
- 2 University of Hertfordshire hit by cyber attack
- 3 Homes damaged by people throwing bricks
- 4 Explosive new Fast & Furious 9 trailer and UK release date revealed
- 5 'Iconic' new statue of Ebenezer Howard unveiled
- 6 'It's special to see your loved ones smiling away' - woman raises money to buy companion toys for care home residents
- 7 Mass participation 10K test event in Hatfield Park postponed and new venue being sought
- 8 The latest court results for Welwyn Hatfield and Potters Bar
- 9 ‘It’s been a great day!’ - Businesses and customers delight as shops, hairdressers and pubs reopen
- 10 'Dangerous' man imprisoned for sexual assault in Hatfield
“This will drive other customer benefits – we’ll also be able to increase the opening hours of facilities passengers have told us are important, such as waiting rooms, toilets and lifts.”