New Hawthorne Theatre ticket system ‘will prevent cyber attacks’

Campus West

Campus West - Credit: Archant

A NEW box office ticketing system will be installed at Campus West after funding was released by councillors last week.

The company which provides the current operating system, which is 13 years old, will cease to provide support for the system from the summer, and have advised the council to find a newer system.

On Tuesday (June 4) it was agreed by Cabinet that £22,000 should be spent updating the box office booking scheme.

Over recent months Welwyn Hatfield Council held talks with five ticketing solutions companies and finally settled on the SR04 product provided by TopTix.

This model will be a significant improvement on the old model, and will allow the box office and food and beverage sales to become integrated.


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It will also give customers the opportunity to self-select seating when purchasing tickets using smart technology such as iphones and tablets.

The meeting report states that if the program is not updated it will ‘become increasingly vulnerable to [a] future cyber attack’.

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