How to get your money back from First Capital Connect after two days of commuter chaos

IF your journeys on Monday and Tuesday were delayed by more than 30 minutes by the overhead wire problems, then here’s how to claim compensation.

If you are a season ticket holder you can create an account online and upload a copy of your season ticket. The account will store a copy of your ticket online and pre-populate the form with your details allowing you to make easy claims for as long as your season ticket is valid.

You must claim within 28 days of the delay.

If you travel on First Capital Connect services with an Oyster card you can also claim for compensation.

If you don’t have a scanner you can download a printable Delay Repay form at http://www.firstcapitalconnect.co.uk/customer-care/delay-repay/ or pick one up from a ticket office or information point.


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If you are unable to collect a Delay Repay form you can claim in writing, giving full details of your journey and the delay, to our Customer Relations team. You will need to send in your used ticket or a copy of your season ticket.

Send the Delay Repay form to:

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First Capital Connect

Customer Relations Department

PO Box 443

PLYMOUTH PL4 6WP

INFORMATION: For more details call Customer Relations on 0845 026 4700.

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