First Capital Connect’s �63,000 anti-glare ticket machines

EVER tried to buy a rail ticket from a vending machine only to find it virtually impossible to see what you’re doing because of the sunlight reflecting off the screen?

You’re not alone – for the experience has generated plenty of complaints to First Capital Connect (FCC).

And the rail operator has now acted to tackle this prevalent customer concern by installing anti-glare screens on 36 of its ticket vending machines.

The screens, which cost �63,000 to be installed, are located at 26 of FCC’s stations, which had been prioritised by the highest number of complaints received.

Stations include Hatfield, Knebworth, Watton-at-Stone, Welham Green and Cuffley.


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Keith Jipps, FCC’s head of customer services, said the screens cancelled out the glare from the sun and made it easier and clearer when purchasing tickets.

He said: “This has been a major concern for our customer and we are really pleased with the new anti-glare screens.

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“We trialled them at a few key stations for a couple of weeks and the customer feedback was very positive.”

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