First Capital Connect’s �63,000 anti-glare ticket machines
EVER tried to buy a rail ticket from a vending machine only to find it virtually impossible to see what you’re doing because of the sunlight reflecting off the screen?
You’re not alone – for the experience has generated plenty of complaints to First Capital Connect (FCC).
And the rail operator has now acted to tackle this prevalent customer concern by installing anti-glare screens on 36 of its ticket vending machines.
The screens, which cost �63,000 to be installed, are located at 26 of FCC’s stations, which had been prioritised by the highest number of complaints received.
Stations include Hatfield, Knebworth, Watton-at-Stone, Welham Green and Cuffley.
You may also want to watch:
Keith Jipps, FCC’s head of customer services, said the screens cancelled out the glare from the sun and made it easier and clearer when purchasing tickets.
He said: “This has been a major concern for our customer and we are really pleased with the new anti-glare screens.
- 1 Woman injured after attack by out of control dog
- 2 'Much harder this time around' - Father of three fighting cancer for second time in two years
- 3 Drug dealer sentenced to more than five years in prison
- 4 'Confusion of legal status' sees public path fenced off
- 5 Local council elections: Don't know who to vote for? See what the candidates in your area have to say
- 6 Teenager arrested following pub break in
- 7 Have you seen this wanted man?
- 8 Fence that blocked public path now removed
- 9 'We must act now' - villagers in renewed fight to save pub
- 10 COVID deaths at Lister pass grim milestone
“We trialled them at a few key stations for a couple of weeks and the customer feedback was very positive.”