Thousands call 101 non-emergency number in Hertfordshire

PUBLISHED: 06:24 20 September 2011

Police call handlers

Police call handlers

MORE than 15,000 calls have been made to Hertfordshire Constabulary’s new non-emergency number in the two months since its launch.

The 101 service was set up in the first week of July and in its first week took 558 calls.

It is now averaging 2,000 calls a week – around a quarter of the total number of non-emergency calls made to the force.

Superintendent Rob Henry, who manages the Force Communications Room, said: “We have had a really positive response to the new non-emergency number so far.

“I am really pleased we are starting to see more people using it and realising the benefits.

“While the numbers of call changes are small at the moment, we hope that this is something we will continue to build on and see grow in the coming months.”

Hertfordshire is one of the first forces in the country to take on the new 101 number. All forces in England Wales will adopt it by the end of the year.

Calls cost 15p for the duration of the call, whether from a landline or a mobile.

The old non-emergency number, 0845 33 00 222, continues to work, but will be phased out next year.


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