Inspectors tell Hatfield care home to improve

PUBLISHED: 09:58 30 April 2018 | UPDATED: 09:58 30 April 2018

St Christopher's Care Home in Drakes Way, Hatfield. Picture: DANNY LOO

St Christopher's Care Home in Drakes Way, Hatfield. Picture: DANNY LOO

©2018 Danny Loo Photography - all rights reserved

A large Hatfield care home has been told to improve by inspectors, despite relatives praising the service their loved ones receive.

St Christopher's Care Home in Drakes Way, Hatfield. Picture: DANNY LOOSt Christopher's Care Home in Drakes Way, Hatfield. Picture: DANNY LOO

St Christopher’s Care Home in Drakes Way, Hatfield, was inspected by the Care Quality Commission in February and a report was published last month.

The home was deemed ‘good’ with regards to effectiveness, care and responsiveness, however, it was found to ‘require improvement’ when it comes to safety and leadership.

The overall rating given to St Christopher’s was ‘requires improvement’.

This was the first inspection since the home was bought by HC One Oval Ltd from Bupa Ltd homes in December last year.

St Christopher’s can accommodate 163 people, but there were 144 at the time of the inspection.

Looking at safety, inspectors noted: “They [staff] were able to tell us possible signs of abuse and how to document and report their concerns.

“However we saw that where staff recorded and reported unexplained bruising found on people’s skin, these were not always discussed or reported by senior managers for an investigation to be carried out to establish the possible cause.

“A report to safeguarding authorities had not been made where a possible cause of these bruising could not be established.

“We spoke with the registered manager and the deputy who assured us that changes would be made to ensure better communication and actions taken.”

Inspectors also highlighted that care plans regarding catheters were not always consistent in the information they provided.

Nonetheless, residents and relatives told inspectors they felt safe. One person said: “I feel safe. I have no [family] locally so I depend on the home to take care of me and they do.”

The home was also described in the report as “clean” and people “seemed well groomed”.

One relative said: “This home has been a god send. There are loads of staff all the time. I know my [relative] is well looked after.”

During meal times inspectors noted how residents were “supported in a calm and unhurried way”, however on another unit inspectors saw “very little interaction” between staff and residents.

Visiting healthcare professionals praised the home.

Inspectors noted: “Care plans evidenced involvement from GPs, dieticians, chiropodists and opticians.

“We spoke with three visiting healthcare professionals during the course of this inspection and all gave us positive feedback about the service provided.”

One professional said: “They are very good and very caring. The unit manager really knows people well.

“If she tells us someone is not right then we listen because she is always right.”

Staff also received a glowing report when it came to the care section of the inspection.

The report reads: “We observed sensitive and kind interactions between staff and people who used the service.”

Looking at responsiveness, inspectors also wrote: “People and their relatives where appropriate, had been involved in developing people’s care plans.”

In terms of leadership, inspectors found “staff were a little unsettled regarding the change of ownership” and “there was some concern about what the changes would mean in practice”.

“There had not been the opportunity for staff to have their questions and concerns addressed by HC One”, the report highlighted.

A spokesperson for the home said: “The health, safety, and wellbeing of everyone we look after are our main priorities.

“We take all feedback from the CQC very seriously, and since taking over the running of the home in December, we have implemented a robust action plan to ensure the level of care is at the high standard we expect, and which residents deserve – this has included the areas in which the CQC shared concerns about.

“Since the inspection back in February, we have implemented rigorous recruitment process, and introduced procedures that have proven effective across HC-One homes around the country.

“This home is being actively supported by our wider regional team and we look forward to welcoming the CQC back to the home in the near future to show them the progress that we are making.”

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