Welwyn Garden City’s Jungle Mania play facility to stay open
PUBLISHED: 12:14 11 October 2018
Danny Loo Photography 2017
Signs went up in error at a Gosling Sports Park play facility saying it would be closed “for the foreseeable future”, before being removed, according to managers.
The notice was put up both at Gosling and on the website, saying that it would close on October 22 “due to unforeseen circumstances”.
It was taken down yesterday (October 10), said a spokesperson for GLL, the social enterprise contracted to run the park.
The spokesperson said that planned maintenance works had been due to take place during operational hours, meaning the area would need to be closed.
“Following negotiations with the contractor, this has been moved to out of hours now,” said the spokesperson.
“The notice was put up in error by a junior member of staff, and was removed when brought to the general manager’s attention as it was incorrect.”
Aside from routine work, GLL also had cause to check the play area and offer compensation to a Welwyn Garden City mum on Wednesday after she followed up on a complaint that she had made six months earlier.
In April, a mum of four had been playing in the sensory area with her two-year-old daughter when she received an electric shock from a bare wire sticking out from a piece of equipment.
“On further inspection I saw that an exposed electric cable was clearly in view and accessible,” she said in her message of complaint to Gosling.
“I felt extremely shaken by the experience and purchased a sugary tea to try to calm myself,” her message continues.
“I was in pain with my hand and worried for the safety of my children still playing on the equipment.”
The area was temporarily closed by staff that day.
She added that she was only glad it was her who was injured, and not her children.
However, she told the Welwyn Hatfield Times that she had not received a resposne to her email of complaint, nor the message she sent on Facebook.
“Just so angry I still had no reply after six months!” she said.
After re-sending the message, she finally received a reply on Tuesday (October 9).
The GLL spokesperson told the Welwyn Hatfield Times: “The general manager is currently investigating this incident with the customer, and where the complaint was made to and why the response was missed six months ago.
“The customer has been happy with the general manager’s response following on from the discussions yesterday.”
She has accepted an offer of a pass to the trampoline park, which GLL has offered her as a goodwill gesture.
The general manager has checked the play area again and says there is no bare electrical wire present now.