Inspectors praise Welwyn Garden City based hospice
PUBLISHED: 15:01 17 September 2016
A hospice has been praised by inspectors from the Care Quality Commission.
Isabel Hospice in Howlands, WGC, has been given an overall rating of ‘good’ following a visit by inspectors from the Care Quality Commission.
The visit took place in January and a report was published on Wednesday, September 14.
Isabel Hospice cares for people with life-limiting illnesses through its inpatient unit, hospice at home service, day care unit and its specialist palliative nursing care service.
Inspectors wrote: “It was evident from our observations that staff knew people well and they were treated with kindness. For example, we found that one nurse was particularly attentive and listened to what one person wanted. She Held their hand and was reassuring.”
One person told the inspectors that their doctor had “taken me 10 steps forwards”.
They added: “It is obvious I am dying, but whatever time I have got left, she has made me feel better.”
A member of staff told the inspectors: “We are one big happy team. It does not matter who employs you, we all work together.”