Housing trust trumpets record-low rent arrears

PUBLISHED: 09:41 08 September 2016 | UPDATED: 16:40 08 September 2016

(L-R): Dave Rush, David Baker and Hazel Jarvis from the trust’'s Housing Management Team

(L-R): Dave Rush, David Baker and Hazel Jarvis from the trust’'s Housing Management Team


Welwyn Hatfield’s housing trust has lauded the role of financial advice in producing record-low rent debt.

Arrears for social housing in the borough is 1.03 per cent – the lowest in the trust’s six-year history – and placed it 15th out of 300 organisations nationwide.

David Baker, head of housing management for the trust, said several measures had been introduced to reduce the problem, but making financial advice more accessible was the most effective.

“We’re bucking the national trend and I’d like to thank all our tenants who have helped us,” he said. “It’s important rent is collected on time so that we can continue to provide the best possible services in managing and maintaining our tenants’ homes.

“There are ways we can assist residents experiencing financial difficulties and, if they are worried about anything whatsoever, the sooner they come to us the better.”

The trust also said the ‘void turnover’ – number of days properties are vacant before new tenants can move in – was in the top 25 per cent with an average turnaround time of 17 days.

Simone Chinman Russell, the trust’s director of operations, said: “With such high demand for social housing, it’s vital empty properties become new family homes as soon as possible.

“I’d particularly like to thank [maintenance contractor] Mears for helping us ensure every tenant moves into their new home in the best condition.”

She also encouraged anyone experiencing financial difficulty to contact their neighbourhood housing officer.

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