Hospital's new call centre

PUBLISHED: 16:42 10 June 2008 | UPDATED: 21:09 26 October 2009

From left, Dawn Smith, MP Joan Ryan and Averil Dongworth

From left, Dawn Smith, MP Joan Ryan and Averil Dongworth

DEALING with the hospital over the phone has just become 100 per cent easier. Barnet and Chase Farm Hospitals NHS Trust has installed a new £300,000 call centre to ensure patient inquiries are dealt with quickly and efficiently. And health bosses have bee

DEALING with the hospital over the phone has just become 100 per cent easier.

Barnet and Chase Farm Hospitals NHS Trust has installed a new £300,000 call centre to ensure patient inquiries are dealt with quickly and efficiently.

And health bosses have been impressed with how effective the new system has been.

Chief executive Averil Dongworth said: "This is a fantastic improvement to make sure the first contact a patient has with the trust is a good one.

"The upgrading of the phone system has already benefited callers.

"Since the new telephone system was put in place, over 1,000 calls are answered a day, a 100 per cent increase on the previous number.

"Patient referrals now reach consultants within 24 to 48 hours of receipt.

Enfield North MP Joan Ryan was present at the opening, at the Chase Farm site, on May 29. She said: "This is a significant investment for the trust to make.

"All the figures and firsthand experiences so far show that patients are benefiting from a good, speedy service.

"I hope the trust will continue to monitor the satisfaction of the service to ensure they continue to deliver an excellent customer experience from the moment a call is answered.

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