Herts Police urges residents to use services responsibly during cold snap

PUBLISHED: 09:31 27 February 2018 | UPDATED: 09:31 27 February 2018

Police have urged residents to use 999 and 101 services responsibly during the cold snap

Police have urged residents to use 999 and 101 services responsibly during the cold snap

Archant

Hertfordshire Police has urged residents to use its 999 and 101 services responsibly during this week's cold snap.

Superintendent Mike Trotman from the Constabulary’s Force Control Room (FCR) said that when severe weather hits it puts additional pressure on emergency services, making it even more important to use the contact services properly.

He said: “When snow came our way in December last year, we received more than 600 extra 999 calls in one day and a significant amount were not in relation to emergency incidents. Some people were calling to ask our extremely busy call handlers for advice on the best travel routes.

“Using 999 or 101 for something that is not a policing matter ties up our call handlers and may delay getting help to those who are in real need of police assistance.”

He added that residents should contact other agencies such as Highways England or follow Herts County Council’s Twitter (@herts_highways) for the latest information on travel and gritting disruption.

“When there is no immediate threat to life or property, please make use of our online options, which include a web chat facility to speak directly to a communications operator or call 101,” Mr Trotman said.

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