Hertfordshire victims of crime can now track investigation progress
PUBLISHED: 09:50 20 April 2016 | UPDATED: 09:50 20 April 2016
Victims of crime in Hertfordshire can now track the progress of their case online, thanks to a new web portal launched by Herts Police.
The TrackMyCrime website is accessible for victims of reported crime to access the progress of the investigation.
Users gain access to the site using their crime reference number and specific key personal details, for real-time round the clock updates and the opportunity to exchange direct messages with the officer investigating their case.
Information is accessible from the point of input into the police computer system, with users automatically alerted to updates via email notification from which they can securely access the site.
When a crime is reported, police will advise if the TrackMyCrime service can be used to track the progress of the investigation online.
TrackMyCrime won’t replace speaking to a police officer in person, but it will give more choice about how and when information can be accessed from police.
The concept was originally conceived and developed by Avon and Somerset Constabulary and subsequently endorsed by the Ministry of Justice with a view to rolling out the system nationally.
The MoJ and the Home Office have been working together to roll out the scheme to interested forces with established use in seven so far nationwide.
Kevin McGetrick, head of Victim Commissioning Services, said: “TrackMyCrime is just one of a number of innovations allowing victims to contact police at a time and place convenient to them. It does not however stop victims from speaking directly to the Victim Service Team in our Beacon service to ask questions or seek any further support.”
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