New police appointments system launches in Hatfield

PUBLISHED: 11:03 27 June 2018 | UPDATED: 11:12 27 June 2018

Chief inspector Sue Jameson chats to members of the public on the beat. Picture: Casey Gutteridge

Chief inspector Sue Jameson chats to members of the public on the beat. Picture: Casey Gutteridge


You can now chat confidentially to your local bobby face to face at Hatfield station thanks to a new police sheme.

Hertfordshire police are launching a new system that allows people to make an appointment to have a confidential discussion with a police officer at the station.

Hatfield station is one of eight places where you can make an appointment.

The new arrangement will enable people to speak to officers in private if they don’t feel comfortable talking about potentially delicate matters in their own home.

The existing ‘diary car’ system will remain in place, so you can still request a police appointment at home.

You can contact the Force Communication Room on 101 to request a meeting, and will be offered a visit to your home, or an appointment at a station most convenient to you out of Cheshunt, Borehamwood, Stevenage, Hemel Hempstead, Hatfield, Watford, Rickmansworth, Hitchin and St Albans.

The system runs daily Sunday to Thursday, with station appointments on the hour every hour from 5pm to 8pm.

Friday to Saturday, appointments are on the hour from 7pm until 10pm.

Additional appointments are available some days at Hertford and Bishop’s Stortford.

Hertfordshire police’s head of change, superintendent Sue Jameson, said: “The introduction of the new appointment system will help us to provide a more localised service to victims of crime, who can arrange to meet with police at a convenient time.

“It also provides an additional option for those who, for whatever reason, may not be comfortable talking to officers in their own home.”

Police and Crime Commissioner David Lloyd said: “My strategy has called for even more ways to contact the police, leading to huge improvements to the website and online reporting, including webchat, which has been very popular with residents.

“We have police stations in every district of Hertfordshire and whilst front counters were rarely used by the public, we know some people prefer that face-to-face contact with a police officer.

“I’m pleased to see that this option is being made easier for residents.”

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