Hertfordshire Fire and Rescue Service deals with unnecessary calls

PUBLISHED: 12:19 12 April 2016 | UPDATED: 10:54 13 April 2016

Hertfordshire Fire and Rescue Service has received hoax or trivial calls

Hertfordshire Fire and Rescue Service has received hoax or trivial calls


Firefighters in Hertfordshire have received emergency calls about bizarre or trivial problems.

Hertfordshire County Council’s Fire and Rescue Service received nearly 22,000 emergency calls last year, many of them to situations where lives and property were at risk.

Some of the calls, however, were from people who thought that the fire service were able to solve any problem, no matter how bizarre.

One caller wanted to report a space ship on fire, while another called to report that there were chickens running down the road.

Another caller was concerned that his favourite ‘mix tape’ was on fire, while one person explained that a sofa had been delivered and had got wedged in the door.

Hertfordshire Fire and Rescue service emphasised that a toy helicopter stuck in a tree is not really a job for the emergency services, nor is removing a dead rat from the living room floor, fixing a bicycle puncture or looking for lost spectacles.

Roy Wilsher, chief fire officer, said: “This is a bit of fun but there is a serious message behind it.

“Hertfordshire Fire and Rescue, alongside colleagues in the police and ambulance service, is here to help but we are asking people not to call 999 unless it’s a real emergency.

“Such calls are a waste of time and are potentially blocking calls from people in genuine danger.

“Firefighters across the county are dedicated to protecting the lives and property of the people of Hertfordshire.

“Last year they attended 2,439 fires and nearly 500 road traffic collisions as well as many other serious and life-threatening situations.

“Let’s not make things more difficult for them with nonsense or hoax calls.”

Hertfordshire County Council has published a video with recordings of some of the 999 calls.

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