Hertfordshire County Council launch service to help deaf people

PUBLISHED: 10:00 18 February 2016 | UPDATED: 10:00 18 February 2016

Hertfordshire County Council has launched a service to help deaf people

Hertfordshire County Council has launched a service to help deaf people


Hertfordshire County Council has launched a new service to help British Sign Language (BSL) users.

The Video Relay Service enables deaf residents to video call the council via a free link on its website. The video initially connects to a sign language interpreter at SignVideo, who then phones the council’s customer service team and relays the message.

Cabinet member for adult health, Colette Wyatt-Lowe, said: “It is very important that we offer all Hertfordshire residents equal access to information and support in line with the Care Act 2014.

“It’s estimated that around 18,500 deaf/hard of hearing people live in Hertfordshire. SignVideo will enable them to make enquiries about council services in a quick and easy way.”

Sabina Iqbal, team manager for the council’s sensory services, said: “As a deaf BSL user I know how important it is to connect with the council services easily without barriers and the SignVideo provision is a step in the right direction.”

BSL users can find out more by visiting www.hertsdirect.org/contact or by watching a signed video here: https://youtu.be/QKLO6htPm1I

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