Hatfield care home told it requires improvement

PUBLISHED: 12:14 09 March 2017 | UPDATED: 15:41 09 March 2017

Hatfield Residential and Nursing Home was recently told it requires improvement by the Care Quality Commission

Hatfield Residential and Nursing Home was recently told it requires improvement by the Care Quality Commission


A Hatfield care home has been told it must improve following its latest Care Quality Commission inspection.

Hatfield Residential and Nursing Home (HRNH) was told categories for safety, caring, responsiveness and being well-led all required improvement, while overall effectiveness was deemed “good”.

The report – published last month – followed an unannounced inspection on January 17.

Inspectors wrote: “Feedback from people was that they felt there was not always enough staff to meet their needs.

“One person told us ‘if I call someone I do sometimes have to wait a long time, it’s because they are busy’.

“Another person said ‘I’m wobbly at night and they are very slow coming’.”

The report also claimed that although medicines were stored safely, and the systems in place for managing them were working, it was still an area of concern.

“We counted 21 boxed medicines and found that of these, five were wrong, either due to the incorrect quantity being in stock or as a result of inaccurate record keeping,” inspectors wrote.

“This was because stock carried forward from the previous medicines cycle wasn’t documented.”

However, the Tamblin Way service was graded good for effectiveness, with inspectors noting that residents were receiving the appropriate support, and were being referred to health professionals when required.

Although the quality of food “continued to be an issue”, a visiting health professional said they had no concerns in relation to nutrition and hydration – an issue highlighted at its previous inspection.

Inspectors added: “We observed the lunchtime meal served in a communal dining room and we noted that people were provided with appropriate levels of support to help them eat and drink.

“This was done in a calm, relaxed and patient way that promoted people’s independence as much as possible.

“We heard staff interacting with people in a kind and considerate manner indicating that nothing was too much trouble.”

HRNH has been asked to send a report outlining action that will be taken.

Stephen Rees, director of care operations for Sanctuary Care, which runs the home, said: “Our team will continue to work tirelessly to improve and meet the required standards as we remain committed to delivering care that is centred on our residents’ physical and emotional wellbeing and happiness.

“We always strive to deliver the highest standard of care consistently for every resident, so it is pleasing to see the CQC states that positive progress has been made since the previous inspection.

“It is particularly satisfying to read that inspectors found staff to be calm and gentle in their approach towards people and that the home environment was calm, warm and welcoming.”

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