Hatfield care home's 'warmth and kindness' praised after latest inspection

PUBLISHED: 10:39 21 July 2017 | UPDATED: 11:56 21 July 2017

Hatfield's Acacia Mews care home. Picture credit: Google Street View.

Hatfield's Acacia Mews care home. Picture credit: Google Street View.

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A Hatfield care home has been praised for its "warmth and kindness" following its latest Care Quality Commission (CQC) inspection.

Acacia Mews in St Albans Road East was graded ‘good’ for all areas, which includes safety, effectiveness, caring, responsiveness and being well-led.

Inspectors noted: “People told us they felt safe living at Acacia Mews. Risks to people’s health and wellbeing were appropriately managed.

“Staff had received appropriate training, support and development to carry out their role effectively.

“Safe and effective recruitment practices were followed to help ensure that all staff were of good character, physically and mentally fit for the roles they performed.”

The management team also promoted an “open, transparent and inclusive culture” within the service, inspectors noted, adding that there was a quality assurance system in place, and shortfalls were identified and acted on.

The home, which provides accommodation for older people with dementia or a physical disability, was also said to provide appropriate nutritional support, along with actively encouraging daily choices to promote independence.

Inspectors added: “People and their relatives told us and our observations confirmed that people were treated with warmth and kindness by staff that respected their privacy and upheld their dignity.

“People told us they knew how to complain and were confident they would be listened to if they wished to make a complaint.”

Acacia Mews had 63 people living at the home at the time of the inspection

Inspectors also reported that residents and their families’ opinions were sought by staff, and they were given appropriate support and encouragement to access meaningful activities.

Care home manager Julie Ricci said: “We are all very happy with our team and their great effort. Thanks to all the residents and their families.

“We are very happy to retain our ‘good’ status and it is a great place to live, with great staff and a happy atmosphere.”

The latest success follows a 2015 inspection that also concluded Acacia Mews was good in all areas. For more information visit www.cqc.org.uk/location/1-356335235/inspection-summary#safe

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