Frustration at missed Welwyn Hatfield rubbish collections

PUBLISHED: 11:35 22 September 2017 | UPDATED: 11:45 22 September 2017

Andy Forrester is frustrated by the missed rubbish collections in Brookmans Park.
Picture: supplied by Andy Forrester

Andy Forrester is frustrated by the missed rubbish collections in Brookmans Park. Picture: supplied by Andy Forrester


Residents of flats in Brookmans Park have been left frustrated by months of missed rubbish collections.

Families and students living in flats above shops in Bradmore Green should have had their black bins emptied yesterday, but the collection was missed again.

Library manager Andy Forrester, who lives in a flat with his wife and daughter, told the Welwyn Hatfield Times: “We have not had our bins emptied on the regular day since June.

“It seems to us that the binmen are deliberately not taking them and leaving us with a health hazard.

“I have complained to Welwyn Hatfield Council about five times and every time a collection is made, there is no explanation as to why they are not collected.”

Mr Forrester said residents were usually waiting three to four weeks between rubbish collections, instead of the expected two.

He first complained to the council on July 8.

The 53-year-old added: “It’s extremely frustrating.

“We have almost got to the stage where I will have to take the rubbish to the tip ourselves, but I don’t really want to do that because you think why are we paying our council tax.”

Following his latest complaint, he received the following response this morning: “The crews will aim to return within three working days.

“This matter has also been escalated again to the community and environment team for further investigation due to the repeated missed collections.”

A Welwyn Hatfield Council spokesman said: “We make over 26,000 collections from flats every month and on average only 0.27% of collections are missed.

“Over the past few weeks we have been reviewing collection rounds, which happens regularly to ensure we are providing the most efficient service possible.

“New crews are assigned to some roads and although measures are put in place to ensure there is no impact on collections, we believe it may have been a factor in the recent cases reported.

“Our top priority is to ensure all collections take place as scheduled.

“On the small number of occasions where there are issues, especially at flat bin stores where waste can build up quickly.

“We encourage residents to report it to us as soon as possible, helping to prevent access issues when crews return.”

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