First Capital Connect changes plans to cut ticket office hours

Published: 6:52 AM March 16, 2009

Updated: 7:58 PM November 3, 2020

RAIL bosses have been forced to revise controversial plans to slash ticket office opening hours. First Capital Connect (FCC) had mooted cuts at 28 of its stations

RAIL bosses have been forced to revise controversial plans to slash ticket office opening hours.

First Capital Connect (FCC) had mooted cuts at 28 of its stations, including Welwyn North, WGC, Knebworth, Cuffley and Brookmans Park.

The proposals met with stubborn resistance from politicians, commuters and rail unions alike.

And now, following discussions with rail watchdogs Passenger Focus and London TravelWatch, as well as "other key stakeholders", the company has decided to amend its plans.

Prior to FCC's announcement, MP Grant Shapps met with managing director Elaine Holt to press Welwyn Hatfield's case against ticket office cuts.

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