East of England Ambulance Service praised in survey

PUBLISHED: 16:18 20 April 2016 | UPDATED: 12:18 21 April 2016

East of England Ambulance Service praised in new survey

East of England Ambulance Service praised in new survey


The ambulance service for the east of England was described as “brilliant”, “professional” and “caring” in a new survey.

Almost 100 people in the region who received emergency treatment in February completed questionnaires, with 100 per cent describing themselves as either ‘satisfied’ or ‘very satisfied’.

The East of England Ambulance Service NHS Trust (EEAST) also saw that 100 per cent of respondents said the staff who treated them were very professional.

Other questions that scored 100 per cent were the appearance of staff, cleanliness of equipment, and cleanliness of the interior of ambulances, which were all responded to as acceptable.

Nine out of 10 respondents said the length of wait for an ambulance to arrive was either acceptable or very acceptable, and more than 96 per cent said the handling of their call was either very acceptable, acceptable or fairly acceptable.

However, 3.7 per cent of respondents rated their journey in the ambulance as uncomfortable.

Robert Morton, EEAST chief executive, said: “I’m delighted to see that despite the increasing pressures staff are facing, we are still able to deliver such a high standard of care, and these comments are a testament to that.

“My thanks to everyone who took the time to fill out a questionnaire, they provide vital feedback which can help us improve as a service in the future.”

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