‘Disgusting’ service prompts campaign to oust Welwyn Hatfield Council’s waste contractor

PUBLISHED: 15:17 03 February 2016 | UPDATED: 15:25 03 February 2016

Lesley Stevens, Sharon Ellis, John Stevens & Simon Vaughan by their uncollected bins

Lesley Stevens, Sharon Ellis, John Stevens & Simon Vaughan by their uncollected bins


A Welwyn Garden City resident is so fed up with the borough council’s “disgusting and outrageous” attempts to keep Welwyn Hatfield clean that he is starting a campaign to oust its waste contractor.

Disgruntled Blythway resident John Stevens recently suffered missed bin collections, and said although he likes living in Welwyn Garden City, “it’s starting to look like a slum”.

The campaign follows delays to waste collections between January 19 and January 23 that affected 8,000 households.

Executive member for the environment, councillor Helen Bromley, said: “While I understand the frustration that a missed bin can cause, looking at the borough as a whole, Serco scored an overall satisfaction rate of 78 per cent based on our most recent figures.”

Tim Guile, partnership director for Serco, said: “We are committed to working in partnership with Welwyn Hatfield Borough Council to deliver the best service possible for residents.

“We would encourage residents to discuss any concerns or issues they might have directly with the council.”

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