Brown bins charge: Welwyn Hatfield Council adjusts T&Cs following public backlash

PUBLISHED: 16:06 17 March 2017 | UPDATED: 16:20 17 March 2017

John Dean, leader of Welwyn Hatfield Council

John Dean, leader of Welwyn Hatfield Council


Welwyn Hatfield Council has adjusted the terms and conditions of its brown bins collection service following a public backlash.

Ahead of its introduction in April, several residents slammed a “get out of jail free” clause, which enables the council to cancel the garden waste collections at its own discretion – without refunding residents.

They also criticised a condition requiring residents who move to another house in the borough to pay for the scheme again.

However, Conservative council leader John Dean said: “I have now had further discussions with officers to ensure that residents can transfer their subscription to their new address if they move within the borough.

“In these circumstances we will ask residents to contact us so that we can apply this change, rather than take their stickered bin with them.”

He continued: “I have also suggested that the terms and conditions would benefit from further explanation in some places – setting out, for example, why we may need to cancel collections in exceptional circumstances, and making it clear that the council will make every effort to collect missed bins as soon as possible if we’re at fault.”

The updated terms and conditions will be online within the next few days.

“Those who have subscribed to the service, or are considering doing so, should note that nothing else has been updated,” Cllr Dean added.

“Whether people choose to subscribe or not, I can assure residents that we will continue to aim to provide the highest level of service possible for all waste and recycling collections.”

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