Mother waits five hours for son’s heart meds from Hatfield Boots

PUBLISHED: 07:25 02 April 2020 | UPDATED: 10:13 02 April 2020

People waiting to go to Boots in Hatfield Town Centre. Picture: Kerry Gavin

People waiting to go to Boots in Hatfield Town Centre. Picture: Kerry Gavin

Archant

A Hatfield mother has described her “ludicrous” five-hour wait to pick up her son’s heart medication from the town centre’s Boots.

People waiting to go to Boots in Hatfield Town Centre. Picture: Kerry GavinPeople waiting to go to Boots in Hatfield Town Centre. Picture: Kerry Gavin

On Tuesday, Kerry Gavin queued from Isabel Hospice charity shop to the chemist alongside other Hatfield residents who needed medication – while maintaining a two-metre social distance.

Kerry said for her the whole experience was “very stressful” but for others in the line such as an elderly carer, who had to rush home halfway through, it was far worse.

She said the carer asked her to save him a spot while Boots was closed between 12pm and 2pm, so he could go and give food to his wife.

Kerry said: “For me I also have my partner who could stay [at home] but if I was a single parent what would I do?

People waiting to go to Boots in Hatfield Town Centre. Picture: Kerry GavinPeople waiting to go to Boots in Hatfield Town Centre. Picture: Kerry Gavin

“It absolutely broke my heart watching some of these people stand out suffering and some who had people suffering at home without the care and meds they needed. 
“I offered to help, but some could only get their prescriptions themselves, so it made no difference.”

Kerry also went into town at 2.20pm on Monday and queued until 5pm but walked away with no medication.

The Birchwood resident said: “The whole world is in a time-warp or some horror film right now.

“I don’t know what to do. You can’t give a prescription to someone else and you cannot get it delivered.”

She has tried to change the pharmacy but no other Hatfield-based outlets will take on new patients, so she does not know what to do the next time she collects a prescription.

However she also worries about being exposed to COVID-19 outside, which she could bring back to her son.

“It’s absolutely ludicrous the whole situation right now”.

NHS England said in its briefing on pharmacies under COVID-19 people are increasingly having their medication delivered but people should try to not clog up the system.

Boots said in a statement: “All pharmacies are facing unprecedented challenges at the moment and our teams are working tirelessly to be there for their community, including our Boots store in Hatfield.”

It added that the store needs regularly cleaning so needs to be closed at points during the day and it cannot let more than a certain number of people in at any one time.

A Boots spokeswoman said: “We have seen a significant demand for our services including our home delivery services, so we are prioritising delivery slots from our stores for these two groups of people to help ensure they can receive the medicines they need at home, at no charge and this service is available in the Hatfield Boots store.

“We would like to ask for the support of all in the community to offer to collect prescriptions on behalf of their loved ones, neighbours and friends.

“We would ask that people only request delivery from our stores for their medication if there is no other option available to them. Another option is to sign up to our free online NHS repeat prescription service through boots.com or the Boots App. This service will deliver prescription medicines free of charge by a 48hr tracked Royal Mail postage service.”


If you value what this story gives you, please consider supporting the Welwyn Hatfield Times. Click the link in the orange box above for details.

Become a supporter

This newspaper has been a central part of community life for many years. Our industry faces testing times, which is why we're asking for your support. Every contribution will help us continue to produce local journalism that makes a measurable difference to our community.

Comments have been disabled on this article.

Latest from the Welwyn Hatfield Times