Black Friday: Hertfordshire shoppers urged to know their rights

PUBLISHED: 12:57 25 November 2016 | UPDATED: 12:57 25 November 2016

Hertfordshire County Council

Hertfordshire County Council


Hertfordshire County Council's Trading Standards is urging residents planning to grab a bargain on Black Friday to be mindful of their consumer rights.

Richard Thake, cabinet member for community safety, said: “Many people may want to take advantage of the bargains and deals on Black Friday. But they need to ensure that they are fully aware of their rights under the Consumer Rights Act 2015, which also apply for goods and services bought on sale.

“Consumers can contact the Citizens Advice Consumer Service for further advice and guidance on 03454 040506.”

The Consumer Rights Act 2015 sets out clear and updated consumer rights for goods, services and digital content.

According to the act, consumers have:

• A clear 30 day time period to return faulty goods and get a full refund.

• An entitlement to get some money back after one failed repair of faulty goods, or one faulty replacement, even if more than 30 days have passed.

• A right to get a repair or replacement of faulty digital content such as online films, games, music downloads and e-books. Digital content must also be of a satisfactory quality, be fit for a particular purpose if made known and as described. Consumers have a right to demand that substandard services are redone, or failing that, receive a price reduction.

• If consumers choose a repair, replacement, price reduction or rejection, and if the defect is discovered within six months of delivery, it will be assumed that the fault was there at the time of delivery unless the trader can prove otherwise. If more than six months have passed, the consumer has to prove the defect was there at the time of delivery.

Consumers cannot claim for repair, replacement or refund if:

• Defects are brought to their attention before the sale.

• They caused the damage.

• They change their mind, unless the contract allows this through a cooling-off period (for example, an internet purchase which has a 14 day cooling-off period) or a right to cancel.

• Faults appear as a result of fair wear and tear or where it is the consumer, not the trader, who is responsible for things going wrong.

For more information about consumer law and other Trading Standards issues businesses and consumers can visit
If businesses need any advice about the current legislation they can call Hertfordshire Trading Standards on the Business Advice Hotline on 01707 281401.

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