Barclays confirm Welwyn Garden City branch is to close
PUBLISHED: 09:54 28 August 2015 | UPDATED: 15:12 28 August 2015
A major banking chain has confirmed it is to close a Welwyn Garden City branch.
Barclays has taken the “difficult decision” to close its Woodhall branch in Cole Green Lane, with the doors set to shut for the final time on Friday, December 11.
Terry Staff, community leader for Barclays in Cambridgeshire and Herts, said: “We do not take the decision to close any branch lightly and we are committed to adhering to the new UK Government protocol on branch closures.
“All of our customers will personally receive a letter, posters will be displayed in branch and colleagues will be on hand to assist customers with any concerns they may have.”
The move has been blamed on the way customers do their banking these days, with people increasingly using online, telephone and mobile devices.
Mr Staff said that customer usage had declined at the branch, with more than 77 per cent of customers regularly using other branches. That figure is even higher for business customers.
Barclays confirmed its branch in the Howard Centre would remain open with customers also able to access services at the Post Office.
That, along with a number of digital options, is something Mr Staff said, “will help to ease the transition for our customers as we move out of the Woodhall branch”.
Staff have been consulted and will all be offered work elsewhere.
The news of the closure was originally leaked in The Mail on Sunday before the bank had informed their customers.
A spokeswoman for Barclays said: “It is of course our preferred option to always tell our customers first and as mentioned they will receive personal letters in the next few weeks.”
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