Anger at broken lift leaving elderly stranded in their Welwyn Garden City flats
PUBLISHED: 13:41 27 September 2017 | UPDATED: 13:41 27 September 2017
Danny Loo Photography 2017
A great, great grandmother has blasted the council for neglecting elderly Welwyn Garden City residents, whose lift breaks down nearly every week.
Veronica Houchin, 85, who lives in Barndicott House says that since April the lift in their building has broken down regularly, causing a health strain on the pensioners who live there.
Residents have now reached the end of their tether after the lift broke down just before the weekend and is still out of action.
Veronica told the Welwyn Hatfield Times: “It happens almost weekly and most of us can’t get up and down stairs at all.
“I can’t walk up too many stairs.
“It’s not good for my health and it makes me struggle with my breathing.
“I’m lucky to be on the first floor and only have one flight of stairs but if I was on the third floor I’d probably drop down dead.
“It makes us worry and stress about going out and leaving our homes because we panic all day about having to get back up the stairs.”
Veronica said the situation is made even worse for the residents when they need to take out walkers or bring back shopping.
The mother-of-eight added: “The council send people to fix it but then it just breaks down a week later which means it doesn’t work most weekends.
“Sometimes the lift is out of action for days or even weeks because they tell us that they’re waiting for parts.
“The council don’t care.
“They need to take a proper look at why it keeps breaking down but instead they would rather spend time and money on making sure their offices look all fancy.”
A Welwyn Hatfield Council said: “The lift had a lift car refurbished in the summer.
“We received reports that the lift had broken down on Thursday, September 21, and an inspection was arranged the following day.
“A follow-up inspection will be taking place today (Tuesday) to confirm the cause of the breakdown and all repair work will be completed as quickly as possible.
“We also received a complaint regarding moss on an outside wall, and upon inspection found there to be no mould inside the property.”