Ambulance service has ‘deteriorated’, official report rules
- Credit: Archant
PATIENTS are not getting the care they need from the ambulance service, a watchdog’s probe has revealed.
The Care Quality Commission (CQC) has ruled the East of England Ambulance Service Trust’s response times had “deteriorated” and people “could not be assured they would receive care in a timely and effective manner”.
Prior to the commission’s visit in February there had been a number of complaints from staff and patients fearful that response times were increasing.
The report, issued last week, states: “We noted that a high proportion of response decisions were subsequently amended once the priority of each call was determined by the call taker.
“We witnessed repeated examples of staff being ‘stood down’ and/or rerouted to other calls.”
You may also want to watch:
The trust must now prepare a report and send it to the CQC which spells out how it will improve the sub-par response times.
The ruling comes after a series of reports in the WHT which shone a light on the issues facing the trust.
- 1 Dangerous Welwyn Garden City domestic abuser who slashed ex-girlfriend's throat jailed
- 2 Safety check and risk assessment failings for hundreds of Welwyn Hatfield council houses
- 3 When is Team GB cycling star Laura Kenny in action at Tokyo 2020 Olympics?
- 4 The latest court results for Welwyn Hatfield and Potters Bar
- 5 9 things you didn’t know about the making of Band of Brothers
- 6 Community reacts to closure of overnight Urgent Care Centre service at New QEII Hospital
- 7 Water safety advice issued following lake drowning
- 8 New report reveals 28 Covid deaths at Hatfield care home
- 9 Henry Moore Foundation in Hertfordshire appears in new Fake or Fortune? series on BBC One
- 10 Man drowns in Stanborough Lakes
In its report, the CQC did find the service was doing well in other areas with procedures for infection control, safeguarding people from abuse and medicine management were above board.
Andrew Morgan, interim chief executive of the trust said in response to the CQC study: “I recognise that our performance and response times are simply not good enough.
“That is why we are recruiting more front line staff and seeking to put more ambulances out on the road, whilst also seeking to reduce the delays we experience in handing over patients at hospitals.
“We are also carrying out a clinical capacity review to better understand what resources are required to meet patient demand.
“This is alongside implementing an organisational strategy to better empower, engage and involve staff; together with learning from the good practice of other ambulance services from around the country.”