Age UK Hertfordshire’s cleaning service back after months of hiatus

PUBLISHED: 14:31 20 October 2020 | UPDATED: 14:31 20 October 2020

Age UK's home helpers restarted on October 16. Picture: Age UK

Age UK's home helpers restarted on October 16. Picture: Age UK


Age UK Hertfordshire’s help in the home service had to be suspended in late March, due to lockdown, which meant new challenges for both clients and the charity.

With many of their clients relying on their helpers, not just for the cleaning but also for the company, they had to re-imagine how they could provide this vital and much-loved service.

Mark Hanna, director of operations, said: “We quickly identified the clients who urgently needed our help and did all we could to support them.

You may also want to watch:

“For some of our clients their helper is much more than just a cleaner, so we’re trying to get the service back up and running as quickly as we can, while following government guidelines and prioritising everyone’s safety.”

Age UK Hertfordshire’s help in the home service prepared PPE safe packs for their reopening on October 16 and have been providing essential support, such as collecting prescriptions, food shopping and socially distanced visits for many of their clients.

Their home helpers are ecstatic to be starting back at work with one Home Helper saying: “It’s great being back cleaning for my client. My lovely client took this photo of me on my first day back in over four months! She said ‘give us a twirl’, which I did then she snapped up their crazy photo, and we both collapsed in hysterics.”

If you would like to join the team of friendly home helpers, you can visit them at: or call 01707 386 066.

If you value what this story gives you, please consider supporting the Welwyn Hatfield Times. Click the link in the orange box above for details.

Become a supporter

This newspaper has been a central part of community life for many years. Our industry faces testing times, which is why we're asking for your support. Every contribution will help us continue to produce local journalism that makes a measurable difference to our community.

Latest from the Welwyn Hatfield Times