Mobile network services in Welwyn are being upgraded, which may affect TV reception.
The upgrades, set to boost speed, performance and coverage, could cause interference to TV signals received through an aerial.
This includes services such as Freeview, BT, TalkTalk, and YouView.
Symptoms may involve intermittent sound, pixelation, or a complete loss of TV signal.
Residents affected by the upgrades can seek free support from Restore TV.
The programme, initiated to help viewers resolve TV interference caused by mobile upgrades, is delivered by Mova (Digital Mobile Spectrum Limited).
Mova is wholly owned by the UK’s mobile network operators: EE, Virgin Media O2, and VodafoneThree.
Restore TV reports to the Coexistence Technical Working Group, chaired by Ofcom, which monitors and advises on the programme to ensure that free-to-view TV viewers’ interests are properly served.
The programme offers additional support for people who are 75 years of age or older, are registered blind or partially sighted, or receive any of the following benefits: personal independence payments (PIPs); attendance allowance; constant attendance allowance or War Pensioner’s Mobility Support.
Ben Roome, CEO of Restore TV, said: “TV keeps people informed, entertained, and connected.
“Restore TV ensures everyone can continue watching free to view television as mobile services are improved across the UK.
“If you notice new TV interference, we can help.
“We’ll send a free filter to simply fit between your aerial lead and TV or set-top box that removes mobile signals.
“We include clear instructions, and our team is available online and by phone with free support.
“In most cases, the filter solves the issue, but if not, we may be able to arrange a free engineer visit depending on eligibility.”
Cable and satellite TV, such as Sky or Virgin, are not affected.
However, viewers with these services, who also watch free-to-view TV through an aerial, can receive a free Restore TV filter.
Residents are more likely to be affected if they live in an area with weak digital television reception, have a TV signal booster, and whose TV aerial is close to a mobile mast.
For residents in flats or communal buildings, Restore TV provides landlords or property managers with support to resolve the problem.
Any viewers who experience new interference to free-to-view TV should contact Restore TV on: 0808 13 13 800.
For more information, visit restoretv.uk.
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