The first satisfaction survey of Welwyn Hatfield Borough Council (WHBC) tenants has revealed a 60 per cent overall approval of the council's housing services.

The survey - a mandate from the government requiring all social housing providers to annually assess tenant satisfaction - identified the council's repair service, safety measures, and respectful staff interactions as strengths.

However, it highlighted the need for improvement in managing communal grounds and antisocial behaviour.

Sue McDaid, WHBC’s executive director for resident services and climate change, said: "Our tenants’ views are very important to us.

"The feedback we have received from this survey will help us identify what is working well and where there is room for improvement.

"We have used the feedback from the Tenants Satisfaction Survey to draw up an action plan for housing services."

The Residents Panel chair, Chris Andrews, added: "The Residents Panel and council’s housing services teams, working together, achieved a lot over the last year.

"I and the members of the Residents Panel look forward to continuing to work with the council to build on our achievements."

More information on the Tenants Satisfaction Survey, including the council’s action plan, can be found on the WHBC website.