Eleven new communications operators will be answering emergency​ calls at Hertfordshire's police headquarters.

On Friday, Hertfordshire Constabulary welcomed the new recruits to the Force Communications Room (FCR), where they are ready to answer the public's 101 and 999 calls, and respond to online reports. 

More than 700 incidents and 300 crimes are recorded each day in Hertfordshire, and the busy FCR is where all the initial demand comes in.

The latest cohort comes from a variety of backgrounds including education, sport, care, recruitment, customer service, retail, hospitality, local authority, transport and construction.

They will be the first point of contact for anyone reaching out to Hertfordshire Constabulary, helping to respond to callers, online webchat, and direct resources quickly and efficiently across the county.

On January 19, family and friends attended a graduation ceremony at police headquarters in Stanborough Road, Welwyn Garden City, where the 11 new call handlers were presented with certificates marking the completion of their intensive six weeks training.

FCR Superintendent Jon Roche said: “I’m delighted to welcome you all to the team and know you will make a huge difference to those who need our help.

The FCR is a vital part of the constabulary. No two days are ever the same, as you never know what the next call will be about. It certainly isn’t an easy job and you will be there for people during what may be their darkest hour.

"You will be the calm and collected voice on the other end of the line who will provide initial advice and keep people safe until officers arrive at the scene.

“By joining Hertfordshire Constabulary, you have joined a family where you will be supported and encouraged throughout your journey.

"I wish you the best of luck in your new roles.”

The Herts force is currently recruiting for more communications operators with applications shortlisted on a weekly basis.

Communications operators work flexibly, including weekends, and evenings/nights.