No stamp of approval

SIR - I write regarding a letter I received from Welwyn Hatfield Council informing me of a planning application. The letter was simply addressed to The Occupier and started with Dear Sir/Madam. I would have hoped the council would know me after paying co

SIR - I write regarding a letter I received from Welwyn Hatfield Council informing me of a planning application.

The letter was simply addressed to The Occupier and started with Dear Sir/Madam. I would have hoped the council would know me after paying council tax for 18 years!

The letter said I could look at the application on their website after three days.

But on day three, I found out the letter should have stated four days and not including the date of the letter.

Then I found out the case officer, gave me an inaccurate application number.

I emailed the case officer anyway, with my opinion on the planning application.

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Two days later, I received yet another first class stamped envelope, this time with my name on the envelope. But the letter started with Dear Sir/Madam again.

Why didn't the case officer email me back? I communicated via email. There was no need for an urgent expensive reply.

This is just a small example how this useless, taxpayers' money-wasting council continues to operate under incompetent leadership.

The council could save £100k per year by NOT using first class stamps, and a further £100k using emails instead.

Name and address supplied.

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