Welwyn resident ‘absolutely sick’ of missed bin collections

PUBLISHED: 16:03 12 July 2018 | UPDATED: 10:02 13 July 2018

A food caddy with maggots on Danesbury Park Road. Picture: supplied

A food caddy with maggots on Danesbury Park Road. Picture: supplied


Residents in a Welwyn street say they have had just three weekly food bin collections in nine weeks of a new service launching.

A resident on Danesbury Park Road told the Welwyn Hatfield Times: “We’re absolutely sick of it.”

She said that many of the neighbours have tried the phone line to report missed collections, but find it hard to get through.

North Herts District Council, which covers that part of Welwyn, entered a new contract with waste management company Urbaser Ltd on May 8, and initially missed out Danesbury Park Road due to a data issue.

The resident said: “In the very beginning we weren’t very happy that it was being missed out but we understood - in the end, it was a new system.”

But now she and her neighbours are getting frustrated.

“We’ve got maggots, it’s not nice,” she said.

However, the council is still trying to get to the bottom of subsequent issues with the collection, which is being carried out with waste management company Urbaser Ltd.

Cllr Lynda Needham, council leader, said: “We are aware of an increase in reports of missed bins and food waste caddies in the last few days.

“We apologise for any inconvenience this has caused and we are working with Urbaser to identify and resolve the issues as soon as possible.

“Additional crews are out in the district collecting missed bins to try and catch up.

“We would encourage residents to report missed bins directly to Urbaser on 0800 328 6023 or by emailing northhertsenquiries@urbaser.co.uk.”

More news stories

Hertfordshire County Council has revealed it is considering “alternative arrangements” for Stonehills as part of the Welwyn Garden City town centre proposals.


Court results published by the Welwyn Hatfield Times are taken from St Albans, Stevenage and Hatfield Magistrates’ Courts and are published without prejudice.

Yesterday, 16:00

Can you help reunite these old family pictures with their owners?

Yesterday, 14:00

This week’s Pets of the Week are a little bundle of feathers from Welwyn Garden City who rule their household.

Digital Edition

Read the Welwyn Hatfield Times e-edition E-edition

Local business directory

Hertfordshire's trusted business finder

Newsletter Sign Up

Welwyn Hatfield Times weekly newsletter
Sign up to receive our regular email newsletter

Our Privacy Policy

Most read stories


Show Job Lists

Herts Most Wanted Herts Business Awards