Potters Bar MP grills housing association over residents’ complaints

PUBLISHED: 17:32 13 February 2018

Potters Bar's MP Oliver Dowden with Clarion Housing’s head of operations Anne Brighton. Picture: Mr Dowden's office.

Potters Bar's MP Oliver Dowden with Clarion Housing’s head of operations Anne Brighton. Picture: Mr Dowden's office.


Potters Bar’s MP has met with one of Hertsmere’s largest housing associations after numerous residents told him they were “sick and tired” with its performance.

Oliver Dowden met with officials of Clarion Housing – formerly Affinity Sutton – to discuss the group’s service and care for its tenants.

The Hertsmere MP said: “I know lots of people are sick and tired with the performance of Affinity Sutton and many residents have been in contact with me to complain.

“That’s why I wanted to meet face to face to raise these concerns.

“At the meeting we covered a number of issues, including problems around antisocial behaviour, delays to repairs and the need for better customer service.

“I was glad that they listened to these points and assured me that they are making improvements.”

He added they agreed to stay in close contact and will continue to monitor the situation.

Anne Brighton, Clarion Housing’s head of operations, said: “Fortunately they were low in number but we take each and every complaint very seriously and continuously monitor ways we can improve.

“We look forward to continuing our good working relationship with Mr Dowden, working together for the residents of Hertsmere.”

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