New QEII Hospital rated ‘inadequate’ by health watchdog

PUBLISHED: 16:43 18 July 2018 | UPDATED: 17:05 18 July 2018

New QEII Hospital in Welwyn Garden City [Picture: Alan Davies]

New QEII Hospital in Welwyn Garden City [Picture: Alan Davies]

Alan Davies

The New QEII Hospital has been graded ‘inadequate’ in the East and North Hertfordshire NHS Trust’s latest Care Quality Commission (CQC) report.

New QEII Hospital in Welwyn Garden City [Picture: Alan Davies]New QEII Hospital in Welwyn Garden City [Picture: Alan Davies]

The health watchdog criticised the Welwyn Garden City hospital in numerous areas, while the trust as a whole was rated as ‘requires improvement’.

Inspectors wrote of the New QEII: “The service did not always provide care and treatment based on national guidance.

“Managers did not check to make sure treatment was effective. Staff did not assess or monitor patients regularly to see if they were in pain.”

Risk assessments were found to be inconsistent, staff had not been trained to recognise sepsis in children, and the leadership team did not appear to promote a positive culture, inspectors added.

The report, published yesterday (Tuesday, July 17), followed an assessment in March and April.

Inspectors also found there was confusion about who was responsible for the service, adding: “The service did not engage well with staff.

“Managers spent very little time at the Urgent Care Centre (UCC) and there were no staff meetings regarding the service.

“Staff felt that their work at the UCC was ignored by managers.”

However, the hospital was rated ‘good’ for being caring and responsive. Healthcare professionals were also found to support each other, and patients’ feedback confirmed staff “treated them well and with kindness”.

Lister Hospital also came under fire and was graded as ‘requires improvement’.

Some staff were found not to have completed mandatory training, some information collected was inaccurate, waiting times were too long and operations were cancelled due to a lack of beds.

“Some areas did not have enough nursing staff with the right qualifications, skills, training and experience to keep people safe,” the report added.

The trust’s chief executive Nick Carver said: “The CQC’s findings are a fair assessment.

“The CQC set out the improvements it required to be made – a process that is now well under way. There is still plenty to be done, as we implement the action plan agreed with the CQC.

“While committed to making improvements, we must remember there is also a great deal to celebrate with our staff – who work so hard every day.”

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