‘Year of missed bins is driving us bonkers’

PUBLISHED: 11:28 11 January 2018

A Welwyn Hatfield Council brown bin

A Welwyn Hatfield Council brown bin

Alan Davies

The family of a 94-year-old man, who lives in Welwyn Garden City, are at the end of their tether over his year of missed bin collections.

Wendy Beadle asked Welwyn Hatfield Council for help in assisting her elderly dad with his wheelie bins in January last year, but since then she says not a month has gone by when his bins have not been missed.

Wendy, whose dad lives in Lemsford Lane, Welwyn Garden City, said: “We asked if my dad could have assistance because it was so difficult for him to get the bins down the drive.

“They said ‘yes we can do that, no problem at all’.”

“There wasn’t really a problem until we asked for this assisted collection.”

Wendy’s dad also pays for garden waste collections, but these have been getting missed too.

She added: “I can’t understand how his bins are missed so regularly.

“It’s infuriating.

“There hasn’t been a month that they have collected every bin on the right date.

“We always have to keep phoning up.

“It’s just so annoying.”

Welwyn Garden City resident Wendy, who is retired, says her sister is now contacting MP Grant Shapps to see if he can help resolve the matter.

A council spokeswoman told the Welwyn Hatfield Times: “We are investigating this issue with Serco to ensure it gets resolved, and would like to apologise for the inconvenience this has caused.”

Wendy, who is a grandmother, said: “If they offered the service [assisted collections], you would think that they could sort it.

“Before this we were having to go round and get his bins out so we thought this was going to solve something.

“But it’s been constant phonecalls and emails.

“I was keeping the emails but it was driving me bonkers.

“The van obvious goes around collecting everyone else’s, but they just miss him out.

“It’s costing more money for them to go out and collect his bin.”

Last week, this paper reported how bin collections in Warren Green, in the Birchwood area of Hatfield, had been repeatedly missed since October.

Residents of Warren Green could not understand why their bins were being missed because the bin lorry has to pass through their road to empty bins in another road.

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