Formal complaint made over missed bins in Hatfield

PUBLISHED: 17:11 02 January 2018 | UPDATED: 17:18 03 January 2018

A formal complaint has been lodged over missed bins in Hatfield. Picture: Casey Gutteridge.

A formal complaint has been lodged over missed bins in Hatfield. Picture: Casey Gutteridge.


A fuming resident has lodged a formal complaint with Welwyn Hatfield Council as her black bin has not been emptied on the correct collection date since the end of October.

Mum-of-two Dawn Hunt, of Warren Green, has phoned the council seven times to complain and has now lodged a formal complaint.

She told the Welwyn Hatfield Times: “I have had to ring up every fortnight to get it emptied.

“Even my next door neighbour has been ringing up to complain.

“They have missed every collection date and have had to send out a little dustcart.

“It’s ridiculous that they can go into Warren Close, but miss out Warren Green - that’s what we can’t work out.”

Dawn added: “When I phoned up last week, I got a lady I had already spoken to before.

“She asked me for my name and she said ‘you sound fed up’ and I said ‘I’m more than that’!

“It’s not just my house, there are eight of us in this road.

“My neighbours are as fuming as I am.

“They’re absolutely disgusted.

“It’s just the black bins that are affected.”

A Welwyn Hatfield Council spokeswoman said: “We apologise for the disruption to refuse collections at Warren Green.

“Crews will be returning as soon as possible to collect the waste and we have raised the issue with Serco to ensure future collections take place as scheduled.”

Today, Wednesday, January 3, the black bins in Warren Green were emptied after Dawn’s neighbour Sarah Holder shot out of the house and spoke to the refuse collectors who were emptying the bins of some nearby flats.

Mum-of-two Sarah said: “I got up at stupid o’clock this morning and saw the binmen outside.

“I heard them empty the bins at the flats and went outside.

“The binman told me ‘no we’re not here to do Warren Green’.

“He said he was here because the collections at the flats had been missed.

“I said ‘well ours have been missed as well so can you do me a favour...’

“He said he would do ours as well. He was very nice.”

Dawn said: “They should have picked it up last Wednesday (December 27).

“I feel sorry for the girls in the office when I ring up to complain because I know it’s not their fault.”

Sarah, who made a formal complaint about missed collections on December 30, added: “It’s just so frustrating.

“Short of hanging a bed sheet out of the window with the words ‘please don’t miss our bins’, what can you do?

“The other option is we dump our bin bags up at the offices.”

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