Herts Police received over 14,000 hoax calls during 2017, figures reveal
PUBLISHED: 11:00 14 January 2018
Herts Police revealed it received 629,083 calls during 2017 – 14,121 of which were hoaxes.
There were also 153,408 calls made via 999, which on average lasted three minutes and 45 seconds, while 101 non-emergency reports were four minutes and 36 seconds.
Summarising the contact figures, released this week, Chief Superintendent Richard Liversidge said: “In the past year we’ve seen that increasing numbers of people are choosing to log on rather than pick up the phone when getting in touch about non-emergency matters.
“During 2017, 3,215 crimes were reported online through our website and we had 16,481 live web chats with members of the public.
“We’re expecting these figures to continue to rise as we go forward into 2018 as more and more people embrace modern technology to contact us.”
He encouraged people to report crashes, antisocial behaviour and other non-urgent matters online, which also provides a web chat facility.
CS Liversidge also stressed the importance of only calling 999 if there is a risk to life or property.